# Something went wrong on our side

> internal-error: HTTP 500. Nothing was charged. Retry with the same Idempotency-Key; if it persists, quote the instance to support.

Source: https://emailmovers.com/mydatahub/docs/errors/internal-error

`internal-error` is returned with HTTP status 500. Its type URI is `https://emailmovers.com/mydatahub/docs/errors/internal-error`.

## What it means

Something failed on our side. For an operation that moves no credits nothing was charged. For an order, a cancellation or an enrichment, check GET /v1/orders or GET /v1/account before retrying.

A retry with the same Idempotency-Key never charges twice.

## What to do

Nothing was charged. Retry with the same Idempotency-Key; if it persists, quote the instance to support.

## Example

```json
{
  "type": "https://emailmovers.com/mydatahub/docs/errors/internal-error",
  "title": "Something went wrong on our side",
  "status": 500,
  "code": "internal-error",
  "detail": "The request failed on our side.",
  "next_step": "Nothing was charged. Retry with the same Idempotency-Key; if it persists, quote the instance to support."
}
```

## See also

- [Quotes and orders](https://emailmovers.com/mydatahub/docs/quotes-and-orders.md)

All problem types are listed on [Errors](https://emailmovers.com/mydatahub/docs/errors.md).