# Only a queued order can be cancelled

> order-not-cancellable: HTTP 409. Records already delivered stay under licence; report bounces for a warranty claim.

Source: https://emailmovers.com/mydatahub/docs/errors/order-not-cancellable

`order-not-cancellable` is returned with HTTP status 409. Its type URI is `https://emailmovers.com/mydatahub/docs/errors/order-not-cancellable`.

## What it means

Only a queued order can be cancelled. Records already delivered stay under licence.

## What to do

Records already delivered stay under licence; report bounces for a warranty claim.

## Example

```json
{
  "type": "https://emailmovers.com/mydatahub/docs/errors/order-not-cancellable",
  "title": "Only a queued order can be cancelled",
  "status": 409,
  "code": "order-not-cancellable",
  "detail": "Order ord_01JB4N9S3W2X6Y7Z8A1B2C3D4E is already ready.",
  "next_step": "Records already delivered stay under licence; report bounces for a warranty claim."
}
```

## See also

- [Quotes and orders](https://emailmovers.com/mydatahub/docs/quotes-and-orders.md)

All problem types are listed on [Errors](https://emailmovers.com/mydatahub/docs/errors.md).